Service

Pangson serves our clients at a sincere attitude and with high efficiency to ensure customer satisfaction.

Our services include but not limited to: flexible shipping methods, nationwide delivery, trade documentation assistance and return processing services.
 
1. Trade Documents:
 
Pangson serves customers around the world. Documentation requirements varies in different country and regions. Pangson is an organization that integrated both production and wholesale distribution. Our team members will professionally prepare all necessary documentations for our customers in order to comply regulatory requirements in different countries to ensure smooth customs clearance. Within 7 days upon the dispatch of the goods, all documents needed by our customers will be prepared and transferred in a timely manner.
For domestic customers, Pangson will make inventory arrangements to ensure timely fulfillment on orders and also prepare the all shipping documents accurately within the specified time frame.
 
2. Shipping:
 
We ship orders by ocean, air, ground and short-distance transportation methods.
 
  • Ocean transportation: for large quantity over 1000kg in cargoes, or shipments contain hazardous articles.  
  • Air transportation: 25kg-1000g (excluding hazardous articles), FOB airport or door-to-door service; it's subject to the customer's requirements.
  • Domestic delivery (including express service):
 
To better serving the customer's needs, Pangson could provide services of truck or van delivery and express services. Fees for truck delivery will be charged accordingly based on the quantity of the goods and the distance. Under the customer's permission, Pangson will assist the customers in delivering the goods to the customer's designated location, and the fees will be charged according to the actual expenditures incurred. If customer choose to use third party services such as UPS or FEDEX, only actual shipping fees will be charged and there will be no additional fee from Pangson.
 
Pangson also provides delivery services for smaller quantity:
 
  • Flat fees for 25kg-100kg
  • Flat fees for 125kg-375kg
  • Flat fees for 400kg-500kg
( Shipping fee for hazardous articles will be two times of fees for ordinary products )
****Free delivery for distance within 10 miles radius****